Question 1

How do I place an order?

Accepted Answer

Orders at New Adarsh Gift House are placed exclusively via WhatsApp. Simply click the 'Inquiry on WhatsApp' button on any product page. This will open a chat with our team with a pre-filled message about the product you're interested in.

Question 2

Why do you only sell through WhatsApp?

Accepted Answer

We believe in a personalized shopping experience. WhatsApp allows us to answer your specific questions in real-time, share live product photos/videos, and provide current pricing and availability.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major UPI payments (GPay, PhonePe, Paytm), Bank Transfers, and Credit/Debit Cards via secure payment links shared on WhatsApp. Cash on Delivery is available in select cities.

Question 4

How long does delivery take?

Accepted Answer

Most orders are processed within 24 hours. Delivery typically takes 3-5 business days for major cities and 5-7 days for other locations across India.

Question 5

Do your products have a warranty?

Accepted Answer

Yes, all New Adarsh Gift House appliances come with a standard manufacturer's warranty, typically ranging from 1 to 2 years depending on the product category. Details are mentioned on the specific product pages.

Question 6

Can I return a product if I'm not satisfied?

Accepted Answer

We offer a 7-day 'Easy Return' policy for manufacturing defects or if the product received is different from what was ordered. Please ensure the product is unused and in its original packaging.

Question 7

Are shipping charges included?

Accepted Answer

We offer free shipping on most orders across India. Please confirm specific shipping details for your location and order on WhatsApp.

Question 8

Is it safe to buy from New Adarsh Gift House?

Accepted Answer

Absolutely. We are a registered brand with over 55 years of trust. We provide GST invoices for every purchase and tracking IDs for all shipments.

Question 9

Do you offer bulk or corporate gifting discounts?

Accepted Answer

Yes, we handle corporate and bulk orders. Please contact our support team on WhatsApp with your requirements for special pricing.

Question 10

How can I track my order?

Accepted Answer

Once your order is shipped, we will share the tracking ID and link directly with you on WhatsApp. You can also ask our team for a status update anytime.

Frequently Asked Questions

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